1. Company Information

This website is operated by HaulMate LLC.
If you have any questions regarding these Terms and Conditions, you may contact us at:

📧 contact@haulmatemt.com

2. Services

HaulMate LLC provides truck dispatch and logistics coordination services to owner-operators and fleet owners.
Our services include load sourcing, route coordination, and communication support between carriers and brokers.
Service details, pricing, and scope are communicated through our website or directly during client onboarding.

3. Payments & Billing

All payments made on this website are processed securely through Paddle, our authorized payment processor.
Prices are listed in USD unless stated otherwise and may include applicable taxes depending on the customer’s location.
By purchasing our services, you authorize Paddle to charge your selected payment method.

4. Refund & Cancellation Policy

Refund requests must be submitted within 7 days of purchase by contacting contact@haulmatemt.com
.
Refund eligibility depends on whether the dispatch service has already started or been delivered.
Once dispatch services have begun or loads have been booked on the customer’s behalf, refunds may not be available.

5. Client Responsibilities

By using our services, you agree to:

Provide accurate and complete business and vehicle information

Use our services only for lawful and professional purposes

Communicate honestly regarding availability, load acceptance, and requirements

Comply with all applicable transportation and business laws

Failure to comply may result in suspension or termination of services.

6. Service Suspension or Termination

HaulMate LLC reserves the right to suspend or terminate services if these Terms are violated, if misuse is detected, or if continued service presents operational or compliance risks.

7. Limitation of Liability

To the maximum extent permitted by law, HaulMate LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our services.

8. No Guarantees

While we strive to provide high-quality dispatch services, HaulMate LLC does not guarantee specific results, load availability, rates, or revenue outcomes. Results depend on market conditions, carrier performance, and third-party factors.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States.

10. Changes to These Terms

We may update these Terms and Conditions from time to time. Updates will be posted on this page. Continued use of our services after changes are made constitutes acceptance of the revised Terms.

11. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact:

📧 contact@haulmatemt.com